Pricing on the checkout page comes directly from the tour operator, therefore, pricing listed on the website may vary from those in the checkout due to the tour operator changing the prices without notifying us. If you notice any prices are not correct, Contact Us so that we can update that information.
The price at the checkout is always the correct and accurate price and will be the same price you will pay if you were to book direct with that tour operator. We protect you against arriving at a destination and finding the same tour or activity offered at a lower price from our operator.
We believe you should get the lowest price possible offered by the tour operator. Many tour operators offer online booking discounts and we try to make sure those are posted on our website. We try to keep those updated, but sometimes they expire or change. If you notice any discount codes don’t work or are missing, Contact Us so that we can update that information.
Transactions on ActiveOahu.com are made directly with the tour operator you booked with, so you will need to abide by the tour operator’s cancellation policy which is included in the confirmation email you receive after booking a tour. The tour operator’s cancellation policy is also included on the specific activity and company pages on ActiveOahu.com
Most tour operators will gladly refund your purchase if it’s more than 48 hours before your activity start time. If you have trouble getting in contact with the company you booked with, give us a call at (808)498-1894 and we can probably help you out. The tour operator’s contact information is included in the confirmation email.
All refund decisions will be made by the tour operator you book with.
Taxes and fees are included at checkout. Hawaii General Excise Tax is 4.127%. If you are booking online, FareHarbor, the vendor who owns and operates the booking software, charges an online booking fee, normally about 6%.
If you would rather not pay the online convenience fee, call us at (808)498-1894 and we can help you book your activities over the phone.
"I felt completely safe throughout the tour as these scientist are keenly aware of shark behaviors."
"We went on the 7:30 am swim and saw 38 sharks on our trip. I recommend buying the GoPro footage, as they got great shots of us swimming in the ocean with the sharks….One Ocean Diving does a tremendous job on conservation, education, and research. They do research on shark behavior and conducts population counts. The only thing that I would recommend they do is to publish their findings in a peer reviewed journal! Other than that, I only have positive things to say about this organization."
"Once we were in the water it was so surreal, like an out of body experience in a giant blue room! The sharks were beautiful and elegant watching them around us felt so relaxing I'd recommend for anyone and everyone to do this. "
One Ocean Diving is a team of scientists and experienced watermen and women. Ocean Ramsey is the lead conservationist on the team. She travels globally to spread awareness. She and the One Ocean Diving team push legislation that protect sharks in Hawaii. Among other things, she gave a TED talk addressing the misconceptions people generally have towards sharks.
One Ocean Diving aims to redefine the relationship we have with sharks. The goal is to help people make judgments based off scientific fact instead of Hollywood movies. Sharks help maintain balance and are like the ocean’s immune system. Unfortunately they are decimated globally just for their fins. They use ecotourism to fund research on shark population trends.
All photos courtesy of Juan Oliphant @Juansharks
You are booking directly with One Ocean Diving. The operator's cancellation policy is shown at the checkout screen and on all email communications. View General Cancellation Policy ›
Please send tour cancellation requests or rescheduling requests directly to the operator you booked with. The cancellation policy for each company is included in the checkout process adjacent to the payment info and is also included in confirmation and reminder emails.
When in doubt, notify the operator you booked with and communicate with them as soon as you know you will need to cancel or reschedule. The earlier the better. Refunds are painless and rescheduling is easy using the FareHarbor software. So, don’t fret, the contact info for your operator is included on the top of all email communications with you.
If you need specific instructions on how exactly that process works, check out our guide on How to Cancel or Request a Refund ›
Abide by the general cancellation policy and you’ll should be totally fine, although each operator has their own policies.
If you cancel at least 7 day(s) in advance of the scheduled departure, there is no cancellation fee. If you cancel between 3 and 6 day(s) in advance of the scheduled departure, there is a 50 percent cancellation fee. If you cancel within 2 day(s) of the scheduled departure, there is a 100 percent cancellation fee.