Pricing on the checkout page comes directly from the tour operator, therefore, pricing listed on the website may vary from those in the checkout due to the tour operator changing the prices without notifying us. If you notice any prices are not correct, Contact Us so that we can update that information.
The price at the checkout is always the correct and accurate price and will be the same price you will pay if you were to book direct with that tour operator. We protect you against arriving at a destination and finding the same tour or activity offered at a lower price from our operator.
We believe you should get the lowest price possible offered by the tour operator. Many tour operators offer online booking discounts and we try to make sure those are posted on our website. We try to keep those updated, but sometimes they expire or change. If you notice any discount codes don’t work or are missing, Contact Us so that we can update that information.
Transactions on ActiveOahu.com are made directly with the tour operator you booked with, so you will need to abide by the tour operator’s cancellation policy which is included in the confirmation email you receive after booking a tour. The tour operator’s cancellation policy is also included on the specific activity and company pages on ActiveOahu.com
Most tour operators will gladly refund your purchase if it’s more than 48 hours before your activity start time. If you have trouble getting in contact with the company you booked with, give us a call at (808)498-1894 and we can probably help you out. The tour operator’s contact information is included in the confirmation email.
All refund decisions will be made by the tour operator you book with.
Taxes and fees are included at checkout. Hawaii General Excise Tax is 4.127%. If you are booking online, FareHarbor, the vendor who owns and operates the booking software, charges an online booking fee, normally about 6%.
If you would rather not pay the online convenience fee, call us at (808)498-1894 and we can help you book your activities over the phone.
"If you are looking for awesome instruction and a good time hit them up!"
"There was literally no one there on the beach while we were in the water. We had a fantastic time, and the kids were wild about it."
"The teacher made the first experience caching waves unforgettable."
Surf instructors greet the guests at their tent on a quiet beach. They hand out gear to the students and begin the land lesson. They cover the proper technique that will enable students to eventually catch their own waves after practice. Instructors give feedback and help students get the feel for surfing.
The staff are here to teach students how to surf instead of just giving them a surfing experience. The instructors will shoot photos with GoPro’s while surfing while an on shore photographer does the same. Photos are available for purchase.
You are booking directly with Surf HNL . The operator's cancellation policy is shown at the checkout screen and on all email communications. View General Cancellation Policy ›
Please send tour cancellation requests or rescheduling requests directly to the operator you booked with. The cancellation policy for each company is included in the checkout process adjacent to the payment info and is also included in confirmation and reminder emails.
When in doubt, notify the operator you booked with and communicate with them as soon as you know you will need to cancel or reschedule. The earlier the better. Refunds are painless and rescheduling is easy using the FareHarbor software. So, don’t fret, the contact info for your operator is included on the top of all email communications with you.
If you need specific instructions on how exactly that process works, check out our guide on How to Cancel or Request a Refund ›
Abide by the general cancellation policy and you’ll should be totally fine, although each operator has their own policies.
If you cancel at least 7 day(s) in advance of the scheduled departure, there is no cancellation fee. If you cancel between 3 and 6 day(s) in advance of the scheduled departure, there is a 50 percent cancellation fee. If you cancel within 2 day(s) of the scheduled departure, there is a 100 percent cancellation fee.